As outlined above, have you experienced unresolved conflicts with suppliers, leading to value erosion?
Have you reviewed the contract or just relied on your relationship with the supplier to resolve it?
Are you tempted to overlook issues as non-material and then have them lead to relationship erosion, and your leadership asks why?

Remember, legal agreements are created by two parties and need to work for both parties to obtain the value envisioned.

The first item, ‘Lack of clear scope and goals,’ is ranked number 1 based on global surveys of the WCC members. If the contractual document is not clear in scope, then issues will arise, which, if not handled correctly, will lead to erosion of the value of the contract and the relationship with the supplier.

We are looking for comments from this community in the discussion forum about your experiences on this topic and how you may have addressed your particular issue. Do not post any specifics that would compromise a specific party’s confidentiality.