The table above lists the top ten reasons contractual arrangements with suppliers fail to obtain the value envisioned by the contract writers.

If you are a Program Manager or Category Manager, these issues could significantly impact your success in your job.

As outlined above, have you experienced unresolved conflicts with suppliers, leading to value erosion?
Have you reviewed the contract or just relied on your relationship with the supplier to resolve it?
Are you tempted to overlook issues as non-material and then have them lead to relationship erosion, and your leadership asks why?

Remember, legal agreements are created by two parties and need to work for both parties to obtain the value envisioned.

The first item, ‘Lack of clear scope and goals,’ is ranked number 1 based on global surveys of the WCC members. If the contractual document is not clear in scope, then issues will arise, which, if not handled correctly, will lead to erosion of the value of the contract and the relationship with the supplier.

We are looking for comments from this community in the discussion forum about your experiences on this topic and how you may have addressed your particular issue. Do not post any specifics that would compromise a specific party’s confidentiality.

If you would like to explore ways business process outsourcing (BPO) could help your business due to resource constraints and talent gaps, please contact to discuss how we can help meet your need.

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Interested?

If interested in further exploring this
issue, please get in touch with
to schedule a call or ask questions.

Interested?

If interested in further exploring this
issue, please get in touch with
to schedule a call or ask questions.

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